30-Day Hassle-Free Returns & Exchanges
We stand behind every item we dispatch. If sizing does not fit or an item fails your standard, we resolve it swiftly at your doorstep.
1. Return Window & Eligibility
You have a full 30 calendar days from the date of parcel receipt to request an exchange or full refund.
- Footwear must be tried indoors on carpeted surfaces with zero outsole scuffing.
- Apparel must be unwashed, unworn, and retain all original brand swing tags.
- Electronics & audio gear must include original accessories, charging cables, and intact packaging.
- Perishable gourmet groceries and opened fragrance oils are non-returnable unless received defective.
2. Free Doorstep Reverse Pickup
You do not need to travel to a courier franchise or pay return postage. Once your return request is logged via your account portal, our logistics partner will visit your address within 2 business days to collect the packaged parcel.
3. Refund Processing & Disbursement
Refunds are processed within 24 business hours of the returned item reaching our central quality assurance desk.
Refund disbursement channels include:
- Direct Bank Transfer (1LINK IBFT): Transferred directly to your designated bank account.
- JazzCash / EasyPaisa: Instant mobile wallet disbursement.
- Store Credit / Gift Voucher: Delivered with a bonus 5% credit booster.
4. How to Initiate a Return
Visit your Account Returns portal and specify your order number.
Place item in original box and seal in outer bag.
Courier rider collects parcel with a printed receipt.